emakbet Casino & Sportsbook Data Care

This page describes what we collect when you use emakbet and how we keep that data protected. We operate an online platform serving sportsbook, live-dealer, slots, and esports markets to players in supported jurisdictions. When you create an account, deposit funds, or use our service, you provide us information — some directly, some automatically. We treat all of it under the terms set out below.

Our policy applies to every part of emakbet: the web interface, mobile app, live-dealer tables, sportsbook, slots, and customer support. We do not share your data for marketing or third-party advertising. We do not sell your personal information. We keep your details only as long as we need to operate the service or meet legal obligations in the jurisdictions where we operate.

What We Collect and Why

We collect information in three ways: you give it to us directly, we generate it as you use emakbet, and we receive it from third parties (payment processors, identity verifiers, fraud-prevention services). When you register, we ask for your name, date of birth, email, phone number, and proof of address. We need this to verify your identity, comply with anti-money-laundering law, and confirm you are of legal age in your jurisdiction.

As you use emakbet — placing bets, playing live-dealer blackjack and Dragon Tiger, depositing via DANA or e-wallet, withdrawing to your bank account — we record your account activity, transaction history, IP address, device type, and browser fingerprint. We use this data to operate the platform, prevent fraud, manage your account balance, and comply with gambling regulations that apply to our service in supported jurisdictions.

Account data

Name, email, phone, address, ID number, payment details (account holder name, bank details for withdrawal).

Activity data

Bets placed, game results, deposit and withdrawal transactions, chat logs with customer support.

Technical data

IP address, device identifier, operating system, browser type, pages visited, time spent, clickstream.

Behavioural data

Betting patterns, game preferences (e.g. roulette, Aviator, Liga 1 fixtures), session duration, login times.

How We Use Your Data

We use your information to run emakbet and keep it secure. We verify your identity before your first withdrawal to meet anti-money-laundering (AML) rules. We monitor for fraud, suspicious transactions, and account takeover attempts. We analyse betting patterns to detect problem gambling signs and enforce limits you may set on your account.

We share data with third-party service providers only when necessary: payment processors (e.g. mobile banking, local payment, online payment) to execute your deposits and withdrawals; identity verifiers to confirm your address and date of birth; fraud-detection services to scan for suspicious activity; and hosting providers who keep our servers running. All processors sign data-protection agreements and are forbidden to use your data for their own purposes.

Our servers may sit outside your jurisdiction. If you access emakbet from Jakarta, Surabaya, or Bandung, your data may be processed and stored on servers in Singapore or Australia. We apply the same security standards regardless of server location.

Your Rights and Data Deletion

You have the right to request a copy of all data we hold about you, to correct inaccurate information, and in some cases to request deletion. We may retain some data longer than you expect because gambling regulations in supported jurisdictions require us to keep transaction records for anti-money-laundering and tax purposes — typically 5–7 years. We cannot delete an account containing active bets, pending withdrawals, or disputed transactions until those matters resolve.

To request your data, correct an entry, or ask about deletion, contact our support team via live chat or email. We aim to respond within 10 business days. If we refuse your request (e.g. because retention is required by law), we will explain why.

Security and Responsibility

We encrypt your login credentials and payment details in transit using TLS 1.2 or later. We store sensitive data (passwords, bank details, ID copies) in encrypted form on restricted-access servers. We conduct regular security audits and penetration tests. We limit employee access to your data to those who need it to support your account or comply with law.

You are responsible for keeping your password and two-factor authentication codes confidential. If you suspect your account has been compromised, change your password immediately or contact support. We cannot retrieve funds transferred from a compromised account if you shared your credentials or fell victim to phishing.

Contact and Updates

If you have questions about how we use your data, how to access or delete it, or if you believe we have mishandled your information, write to our support team. You can reach us via live chat (available during business hours), email, or through our account settings. We do not charge for data-access requests or corrections.

We may update this policy to reflect changes in our service, new regulations, or better security practices. We will notify you of material changes via email or by posting a notice on emakbet. Your continued use of the platform after an update means you accept the new terms. This policy is current as of the date shown at the foot of the page.